Need help navigating your HOA? Whether you're unsure about architectural guidelines, confused about board election procedures, or simply trying to understand your responsibilities as a homeowner, it's not uncommon to have questions about how your community is managed. In most cases, your Association Management Company is the best place to start—they’re equipped with the specific information and context for your neighborhood.

But if you're unable to get the clarity you need or have general questions about how homeowners associations or condominium communities operate, there’s an HOA Hotline available just for Greater Houston residents and board members. Offered by the Greater Houston Chapter of the Community Associations Institute (CAI), the hotline is staffed by experienced volunteers who provide guidance to residents and board members navigating everyday community association matters.

Instead of relying on rumors passed through social media or neighborhood chatter, homeowners and boards can go straight to the source for accurate, experience-based guidance. Too often, when people don’t know where to turn, they move forward without proper direction—leading to misunderstandings, tension with neighbors, or decisions that have to be revisited later.

“The CAI Greater Houston HOA Hotline is an invaluable resource for supporting volunteer boards and residents with practical, experience-based guidance on the challenges of community governance,” said Myla Moon, Vice President of Business Development for Inframark and a member of the HOA Hotline Committee.

A Bridge Between Homeowners and Boards

The Hotline is staffed by non-attorney experts, including more than 20 credentialed community association managers who hold CAI’s Professional Community Association Manager (PCAM) designation. Residents and board members can call 832-251-1874 or submit questions online through CAI Houston’s form. Calls are returned during business hours, usually within 24–48 hours.

“While not a forum for legal advice, it provides accessible, informed answers to common and recurring questions—helping leaders and homeowners navigate issues with confidence and clarity,” Moon explained.

Common questions include:

• Who is responsible for repairing a fence between two homes?
• Can a board fill a vacancy without an election?
• Can I protest my HOA maintenance fee?
• Can pickup trucks be restricted from neighborhood driveways?

By offering clear answers, the Hotline helps keep communication constructive and prevents misinformation from taking root in communities.

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Why HOA Guidance Matters in Greater Houston

With no city zoning ordinances in Houston, HOAs often shoulder the responsibility of enforcing deed restrictions and maintaining community standards. Beyond Houston’s city limits, many suburbs also have little to no zoning requirements—or rely on frameworks set by developers. In both cases, HOAs and condominium associations become the mechanism for order, consistency, and neighborhood upkeep.

Across Texas, nearly 80% of new residential developments are built within community associations. And with Houston’s housing market making national headlines for record-setting growth and a steady influx of new residents, more families than ever are moving into HOA-managed neighborhoods. That means more boards, more rules to manage, and naturally, more questions.

“It is an honor to serve in this capacity alongside over 20 PCAM professionals on our committee rotation, each bringing their expertise to strengthen and support our local communities,” Moon added.

About CAI Greater Houston

Founded in 1973, the Community Associations Institute is a national nonprofit that promotes education, advocacy, and best practices in community association living. The Greater Houston Chapter brings those efforts local, connecting residents, volunteer board members, and industry professionals through events, training, and resources like the HOA Hotline.

The Hotline is not a substitute for legal advice, but it is a trusted source for practical guidance—one that helps homeowners and boards address concerns directly and avoid costly disputes.

For residents or board members seeking answers, the HOA Hotline can be reached at 832-251-1874 or through CAI Houston’s online submission form found here.

By Tiffany Krenek, My Neighborhood News 

Tiffany Krenek has been on the My Neighborhood News team since August 2021. She is passionate about curating and sharing content that enriches the lives of our readers in a personal, meaningful way. A loving mother and wife, Tiffany and her family live in the West Houston/Cypress region.